Refund & Cancellation Policy

1. Listing Fees & Service Activation

Plotify charges fixed, transparent listing fees (ranging between Tk 500 to Tk 5,000 depending on property type and promotion tier) to cover manual document verification, photography enhancement, and GPS positioning.

2. Eligibility for Full Refund

You are entitled to a 100% full refund under the following conditions:

• Admin Listing Rejection: If our administration team rejects your property submission during moderation for reasons other than fraudulent misrepresentation, your full fee will be refunded back to your payment source.
• Duplicate Payment: In the event of an accidental double debit via bKash, Nagad, or credit card gateway.
• Service Inactivation: If your approved listing fails to appear live due to a technical server outage persisting for more than 48 consecutive hours.

3. Refund Processing Time

Once approved by our financial accounting desk, refunds are remitted to your original mobile wallet (bKash/Nagad/Rocket) or bank card within 3 to 5 business days without any deduction.

4. Initiating a Refund Claim

To request a refund, please send your Transaction ID (TrxID), account email, and registered phone number to billing@plotify.com.bd or WhatsApp us at +880 9612 000 888.